I wanted to know what you folks thought about this ?
.http//www.nbc15online.com/news/state/story.aspx?content_id=83ae4b9f-4dfb-49fe-9039-5a20287353a9&rss=218
According to some reports the kid was screaming hiting her perants and hiding under the seat , this family think they have been ejected form the plane unfairly.
I know its old news but ive been following it for days now and the latest is they (the family are thinking of sueing ) what next ??
if im on the flight its important for the plane to take off "on time "
A delay might jepadise my catching the secong leg of my journey . or of course make the waiting for me at the embarkation point a little bit longer
once again its a family thinking "its all about me " what a example to set for the already spoilt brat of a kid ....
the airline has had many messages about the incident mostly agreeing with there action .
but and bad mannered as the incident was the family stil got a full refund and a free trip home .. i quess that means being rude, ill mannered , and spoilt pays .....
While I agree with you, John, on the fact that the airline has to consider its other passengers, I don't agree with you stating that the kids is 'already a spoilt brat'.
We have no idea what went on - fear of flying, unable to express feelings in a coherent manner, mental disabilities etc. To presume that the child is a spoilt brat just because of this one incident is unfair. there are many people who have a terrible fear of flying but find that in order to either complete their job or see their families, they have to get on a plane. What do they do - either drug themselves of dirnk themselves to oblivion. But a child doesn't have that same ability or reasoning, and if a parent is seen giving a child a drink or drugs just to get them on a plane, social services would be called!
Children are unpredictable sometimes. Even the ones that you least expect to ever have a problem with can turn into little monsters when a situation they don't know how to handle presents itself.
When I heard this story on the radio, my initial reaction was "quite right too". But I couldn't follow your link, John, but when I googled the story, I found this one which presents the incident in a different light.
http//www.telegram.com/apps/pbcs.dll/article?AID=/20070121/COLUMN01/701210459/1008/NEWS02
The airline offered the family a full refund and free tickets to elsewhere because they admit the situation "could have been handled better".
Whilst I agree that planes should not be delayed for unruly passengers who refuse to settle down, it seems to me -from this version of events- that this family were not yet at the point of seriously delaying the flight and were in fact hindered by the cabin staff in their attempts to calm the child down.
http//www.floridatoday.com/apps/pbcs.dll/article?AID=/20070123/BREAKINGNEWS/70123024
This version is less flattering to the family, but does not indicate that the 15 minute delay already experienced was due to this family and yet they were not given a fair chance to get their daughter settled because of it.
It seems that an awful lot of people are very quick to jump in and yell "brat!" "bad parenting". I'd be more inclined to level this accusation parents whose Zomibie-like children never had and unexpected out-of-the-blue tantrum -what have they done to them to subdue them so?. It's perfectly normal 3yo behaviour.
It seems to me that once people become airline passengers, they become some of the most selfish, least tolerant people in the world. The child's seat was paid for, she has a right to a fair chance to fly. if you got on and couldn't find anywhere to store your handluggage, would you expect the attendant to help you find somewhere or throw you off? What if it took 15 minutes to rearrange the space to fit your in. Would you think them unreasonable if they threw you off? Sure, your hand luggage is normal. So is this child's behaviour.
Yes, the situation andf child behaviour was far from perfect, but if it had been an adult travelling alone, the cabin crew would have first tried to calm them down before calling security to haul them off the plane, because in that case it's the easier option. Here, the cabin crew passed the buck of their responsibility towards this passenger because it was easier.
Children are people too.
It seems to me that throwing them off the plane would have delayed it longer than letting them stay and calm the kid.
It happens, I think kids at that age are unpredictable and a little patience and maybe a lollipop would have calmed the kid right down.
From those two links it sounds like a little more 'Please, thank you and I'm terribly sorry but...' would have a goe a long way rather than " I have a walkie talkie, you must repsect my Authority". even if they had still removed them from the flight, they might not have been quite so irked.
Nation of Customer service :roll:
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